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No. Never. You only pay a flat monthly fee (€39 / €79 / €169) depending on your plan. Guest payments go directly to your Stripe account - Ubytora takes no share of any booking. Whether you have 5 or 500 bookings a month, the Ubytora price stays the same.

Three plans with a fixed monthly price:

• Basic - €39/mo - for small guesthouses and apartments (up to 15 rooms)
• Standard - €79/mo - for guesthouses and smaller hotels (up to 30 rooms)
• Premium - €169/mo - for hotels with higher volume (unlimited rooms)

With annual billing you save 15%. You can set the website address up yourself for free, or add a one-time assisted service: €99 (we set the website address up for you) or €299 (we migrate your existing website, content included). You buy the address directly from a registrar (€10–15/year). No further fees, no booking commissions.

If within 30 days of your first payment you find Ubytora isn't right for you, write to us at billing@ubytora.com and we'll refund your full subscription - no questions asked. The guarantee applies to monthly and annual billing, and we also refund the 99 € domain setup fee. It does not cover the 299 € website migration fee once the migration has been completed (we tell you about this in advance and you confirm it with a checkbox when ordering), nor purchased SMS and email bundles - once credited to your account these count as provided and are not refunded, including any unused part (the exception being if we suspend SMS sending ourselves, in which case we refund unused messages). Your data remains available for export for 60 days after cancellation.

Yes. Annual billing is about 15% cheaper than 12× monthly:

• Basic: €399/year (save €69)
• Standard: €799/year (save €149)
• Premium: €1,699/year (save €329)

You can change the cycle anytime in the Billing section of your dashboard. The 30-day money-back guarantee applies to annual billing too.

Guests pay directly on your website by card via Stripe. When setting up you choose the payment method: full payment upfront (100%), deposit (e.g. 30%) or pay on arrival. Money goes directly to your Stripe account - Ubytora takes no share of the guest payment.

No, we don't offer bank transfer or pro-forma invoices - not even for annual billing. Payment is always by card via Stripe (a one-time charge for the annual cycle, or auto-renewal for the monthly cycle). A proper invoice is sent automatically by email after each payment and is also available in your dashboard under Billing.

If you recommend Ubytora to another property and they register via your link, you receive a monthly credit on your subscription: Basic - 5% (€1.95/mo), Standard - 8% (€6.32/mo), Premium - 10% (€16.90/mo). The credit is generated after each successful payment by the referred property and automatically deducted from your next invoice (up to 50% of your subscription price). Credits are valid for 3 months. Find your referral link and credit overview in the dashboard.

A basic website with rooms and prices takes 10–30 minutes to set up in the admin panel - no coding needed. Connecting your own domain (e.g. yourhotel.com) takes about 5 more minutes following our free guide. If you don't want to handle the technical setup yourself, you can order the optional assisted service (€99 to set the address up for you, or €299 to migrate your existing website) and we'll do it for you. Fully live (DNS propagated) within 24 hours.

You'll enter your card during onboarding - right in the setup wizard when you choose your plan and property. Payment is processed via Stripe (secure hosted page). No long trial period - instead you get a 30-day money-back guarantee, no questions asked. If within 30 days you decide Ubytora isn't for you, we'll refund the full amount.

No. The admin panel is designed for everyday users, not IT specialists. Add photos by drag-and-drop, describe rooms in an editor (like Word), and enter prices into a calendar. No coding, no command lines. If you have a question, support via chat or email will help.

For owners and operators of accommodation with up to ~100 rooms who want to take direct bookings and reduce the cost of commission-based bookings. Typical clients:

• Apartments and cottages (1–5 units) - Basic plan
• Guesthouses and small hotels (6–30 rooms) - Standard plan
• Hotels and apartment complexes (30–100 rooms) - Premium plan

Ubytora is NOT suitable for large hotel chains with their own PMS.

Yes. Every website on Ubytora has SSL (HTTPS) and payments go through Stripe - the same payment system used by thousands of e-shops. Card details never reach the property owner or us. During booking guests see trust signals: "Secure payment", "Instant confirmation" and "No commission - book directly". Guests receive an email confirmation instantly.

When a guest enters the payment flow the system automatically holds the dates for 15 minutes. While they are paying, the same dates for the same room appear as unavailable to other guests. Once payment goes through the dates are permanently blocked. If the guest doesn't complete payment, the hold is released after 15 minutes. Two guests cannot pay for the same dates simultaneously.

Yes, no problem. Ubytora syncs with Booking.com, Airbnb and Expedia via the iCal protocol (available on Standard and Premium plans). Availability is regularly shared between the systems and helps prevent date conflicts. Bookings through an external channel follow its commission terms, while direct bookings on your website are commission-free.

iCal is a standard calendar format used by Booking.com, Airbnb, Expedia and Google Calendar. Each platform provides a feed URL - an address containing current bookings. Ubytora regularly downloads these feeds (every ~15 minutes) and automatically blocks occupied dates in your calendar.

In return, Ubytora creates its own iCal feed with your bookings - you add this to Booking/Airbnb and they pull in your blocks. The result: one source of truth for availability across all platforms. It helps prevent double bookings.

iCal sync is included in Standard and Premium plans.

With correctly configured iCal sync the risk is minimal - sync runs every 15 minutes. In an extreme case (two guests booking simultaneously on different platforms) Ubytora immediately alerts you by email and push notification in the admin panel. The standard approach is to contact one guest with an offer of an alternative date or room plus a discount.

Tip: set a minimum 1-day "advance booking time" in Booking/Airbnb - this reduces the risk of last-minute bookings where sync can fail.

Yes, a custom website address is required - that's what guests type into their browser (e.g. yourhotel.com). Without it your website has nowhere to point and can't be shared. Ubytora does not provide free subdomains like yourname.ubytora.com because:

1. Professional impression - guests trust you more with your own address
2. SEO - a custom domain ranks better in Google
3. Independence - the domain is yours and doesn't tie you to our brand

You buy the domain directly from a registrar (e.g. Namecheap, GoDaddy) for ~€10–15/year - you pay this, not us. Then there are two ways to connect it:

1. You have admin access to the domain - share the login or add us as admin and we'll set everything up (DNS, SSL, website connection).
2. You'd rather not share access - we send you a step-by-step guide and are available to help via chat or video call.

The process is straightforward and you can do it yourself - a step-by-step guide is available directly in your dashboard under Overview (or Settings - Domain). In short, you add two A records (one for @ and one for www) in your domain's admin panel at your registrar, which takes about 5 minutes. The change propagates across the internet within 24 hours (usually much sooner). If you prefer not to handle the technical setup yourself, you can order the optional setup service (€99) - give us access to your domain admin and we'll set everything up for you.

Yes. If you already have a website and do not want to build it from scratch, you can order a migration for a one-off 299 € (right during sign-up, in the "Domain" step). The fee is charged together with your first subscription payment - there is nothing to pay separately.

What we do for you:

• Move the photos from your current website (resized to the right dimensions)
• Move the texts - property description, information about the area, contact details
• Set up the rooms including capacity, amenities and photos
• Set the nightly rates, and seasonal rates if you use them
• Set up the language versions of the website
• Connect your domain and set up DNS and the SSL certificate (HTTPS)
• Launch the website and send it to you for review

What we need from you:

• Access to your domain management - either the login details for your registrar, or add us as an administrator. If you do not have a domain yet, we will advise where and which one to buy.
• The address of your current website - that is where we take the content from
• Photos in original quality - ideally straight from the camera or phone, not downscaled ones downloaded from a website (those are low resolution and would look blurry on the new site). Send them via WeTransfer, Google Drive or Dropbox.
• Texts, if you have a newer or different version than on the old website
• A list of rooms with prices, capacity and bed types
• The languages the website should run in
• A logo in good quality, if you have one

How long it takes: 3 - 5 working days from the moment we have all the materials from you. Once it is done we email you and you review the site - minor tweaks after the migration are included.

If you only need the domain set up (and will fill in the website yourself), the cheaper 99 € option is enough.

Complete website launch, fully managed - you don't deal with any technical side:

• Consultation (15 min) - we help choose a suitable domain and advise where to buy it
• Domain connection to your Ubytora website (DNS setup) - via your access or our guide
• SSL certificate (HTTPS) - automatic renewal, free forever
• Business email setup (info@yourdomain.com) - optional
• Verification that everything works including mobile version

You buy the domain yourself from a registrar (~€10–15/year) - this is your cost, not ours. We just connect it to your website.

If you already have a website and don't want to start over, the €299 migration package adds the transfer of your photos, texts, rooms and prices. Setting the address up yourself is free - we send you the exact guide.

Buy a domain directly from a registrar - we recommend these trusted providers:

• Namecheap.com - international, great value for .com domains
• GoDaddy.com - widely used, easy interface
• Google Domains - simple, integrated with Google services

Approximate prices: .com domain ~€12–15/year. You pay this directly to the registrar - annually (or per chosen period). Ubytora charges nothing for the domain.

After purchasing you have two ways to connect the domain to Ubytora:

1. Give us access - we set everything up ourselves
2. Set it up yourself following our guide (two A records, 5 minutes)

Yes, automatically. Every website on Ubytora gets a free SSL certificate (HTTPS) via Let's Encrypt - the same standard used by Google, Facebook and banks. The certificate renews automatically so you don't need to do anything. A padlock icon shows in the browser, increasing guest trust when entering payment details.

Yes, 100% responsive - all templates are designed mobile-first. More than 65% of bookings today come from mobile devices, so this was our top priority.

The admin panel also works on mobile - you can manage bookings, add a room or update a price directly from your phone (for example when you're away from reception).

Yes. Every plan lets you connect your own GA4 account or Google Tag Manager in the admin panel. Ubytora sends page views, room details, booking starts and completed bookings. Tracking loads only after the visitor consents to analytics cookies. Built-in visitor statistics in Ubytora are not available yet; occupancy statistics are available in the admin panel.

Currently supported:

• iCal sync with Booking.com, Airbnb, Expedia (Standard+)
• Stripe for payments (all plans)
• Google Maps for property map (all plans)
• Google Analytics and Google Tag Manager
• Accounting system integration for automatic invoices (Premium)
• CSV/Excel export for custom processing (Standard+)

A REST API for programmatic booking access is on our roadmap, with no date set yet. If you need a specific integration (accounting software, hotel PMS), write to us - we'd be happy to evaluate priorities.

In brief:

• Basic (€39) - website + bookings + admin panel + email notifications + basic SEO. Up to 15 rooms.
• Standard (€79) - everything in Basic + multi-language website, guest reviews, iCal sync, seasonal pricing, promo codes, audit log, data export, digital check-in, multi-user access (up to 5 roles). Up to 30 rooms.
• Premium (€169) - everything in Standard + CRM module, housekeeping, yield management, accounting system integration for invoices, email campaigns, loyalty programme, live chat, check-in linked to CRM. Unlimited rooms.

Detailed feature comparison row by row on the /pricing page.

Yes, anytime. In the admin panel → Appearance → "Website template" choose another and apply it with one click. All content (texts, photos, rooms, prices, bookings) is preserved - only the visual layer changes.

Templates are tied to your plan: starter is in every plan, elegant is part of Standard, premium is part of Premium. You can choose templates from your plan and lower ones.

If you move to a higher plan (upgrade), new templates unlock immediately. If you move to a lower plan (downgrade) and were using a template that is no longer available on the new plan, your website automatically switches to the default template of the new plan - your data is not deleted.

Yes - that's exactly what makes the template yours. Without any coding you can set:

• Colour theme - primary and accent colour (colour picker), dark/light mode toggle
• Logo - upload your own (PNG/SVG), automatically adjusted in navigation and favicon
• Photos - drag-and-drop upload, automatic resize and WebP conversion
• All texts - editor like Word (bold, italic, lists, headings)
• Section order and visibility - show/hide About, Gallery, FAQ, Reviews, Surroundings…
• Font - choose from predefined pairs (heading + body), designed by a designer

What you can't change in a template: deep layout adjustments, custom CSS, custom components. For that there's the Custom plan - a tailor-made website.

Yes. You can record a block of rooms under one name on every plan - you create a single booking and add as many rooms to it as the group needs. The guest gets one confirmation and one document for the whole order.

The Premium plan adds temporary room holds (options), which is the part that matters for weddings and corporate events:

• You mark the booking as a group one and set the date by which the organiser has to confirm.
• The rooms are held the whole time, so nobody buys them online in the meantime.
• Three days before the deadline you get a reminder to call the organiser.
• If nobody gets in touch, the rooms are automatically released back on sale on the set day - they will not stay blocked by a dead booking.

If the group ends up taking fewer rooms than you held (say you held 10 and 7 arrived), you remove the rooms you no longer need from the booking and the system recalculates the price.

That's what the Custom plan is for - a tailor-made website. Two options:

• Option A - you have a design: Provide a finished design (Figma, Adobe XD, PDF, or a URL of an existing website you like). We implement it as a fully functional website with a booking system and admin panel - preserving your visual identity exactly.
• Option B - you don't have a design: We design the website from scratch based on your brand (logo, colours, tone). You get an original custom website, not a template that looks like ten others.

Both include custom features and modules (API integrations, specific workflows, unlimited room limits etc.). Price and scope by agreement - send us project details via /contact and you'll receive a no-obligation quote within 2 days.

Practical indicators:

• Basic → Standard: when you have > 8 rooms, want a multi-language website (guests from Germany/UK), or want iCal synchronization with external sales channels.
• Standard → Premium: when you have > 30 rooms, a reception with multiple staff (multi-user), want to auto-adjust prices by occupancy (yield), track guest history in CRM or push invoices to accounting.

You can change plan anytime in the Billing section. Upgrade is immediate (you pay the prorated amount to end of cycle); downgrade takes effect from the next billing cycle.

Yes - our templates are designed by a professional designer, not a programmer. They are typographically clean, optimised for conversion (guest journey from landing to booking in 3–4 steps) and follow current design trends in the hospitality sector.

The most common concern ("it looks like a template") comes from cheap template services where 10,000 websites use the same stock photos and placeholder text. On Ubytora you upload your own photos, set your own colours and write your own texts - the result looks custom even at €39/mo.

If you want an absolutely unique design (e.g. for a hotel brand identity), there's the Custom plan.

Yes, seasonal pricing is included in Standard and Premium plans. In the admin panel you can create any number of pricing periods (e.g. peak season, shoulder season, holidays) and set individual room prices for each. The system applies them automatically based on the booking date. The Basic plan has a single fixed price per room.

Each plan includes space for photos of your rooms, gallery and surroundings:

• Basic - 2 GB (roughly ~600 photos)
• Standard - 5 GB (~1,500 photos)
• Premium - 20 GB (~6,000 photos)

The photo count is approximate - it depends on their size, but a typical phone or camera photo fits comfortably (we automatically resize and optimise every photo). We'll warn you as you approach the limit. Once you reach it, simply delete old photos or move to a higher plan. The maximum size of a single photo is 10 MB.

Yes, from the Standard plan. Multi-user access includes 5 predefined roles with different permissions:

• Owner - full access including billing, settings and team management
• Manager - everything except billing, team management and closing the account
• Reception - bookings, check-in, the room cleaning list, reports and guest history
• Housekeeper - rooms to clean, reporting faults, plus a view of that day's bookings and check-ins (so they know which room is being vacated)
• Marketing - website content, reviews, promo codes, statistics and email campaigns; because campaigns go out to guests, this role also works with their contact details

Each user has their own login. The audit log records who changed what.

Yes. From the Standard plan you get a timeline (calendar) view of occupancy in the admin panel - a visual room x day calendar, just like professional hotel management systems (PMS). At a glance you see which rooms are free and which are booked. Click any free slot to add a booking; drag across multiple days to block a room for maintenance. The Basic plan shows bookings in a clear list view; the visual calendar is Standard+.

Yes, but probably differently than you expect. From 1 January 2027 two separate obligations apply:

• Every business has to receive e-invoices - sole traders, limited companies and landlords alike, even if you are not VAT registered. So it almost certainly applies to you as the recipient of invoices from suppliers (energy, laundry, food).
• Only VAT payers have to issue e-invoices, and only when selling to businesses (B2B), not to ordinary guests.

Accommodation for an ordinary guest is not covered. Sales to end consumers (B2C) are exempt from the e-invoice. You only deal with it when you invoice accommodation to a company - a business trip or a corporate event, for example.

A receipt from the eKasa register up to 400 € is still enough. If you issue a simplified invoice through an eKasa register and the price including VAT does not exceed 400 €, you do not have to issue an e-invoice. Above 400 € when selling to a business, you do.

How to arrange it: e-invoices travel over the Peppol network through a so-called digital postman. It is not set up in Ubytora - it is handled by your accounting system, which either already supports it or is preparing to. If you are on Premium with your accounting system connected to Ubytora, the invoice goes into it automatically and it sends the e-invoice from there.

Basic, Standard and Premium are all designed for a single property - they differ in features, not in the number of objects. To manage multiple hotels or guesthouses from one account, we offer a Custom plan (by agreement). Each property has its own domain, website, rooms, pricing and bookings.

The CRM (Customer Relationship Management) module is included in the Premium plan:

• Guest profile - full stay history, preferences (room type, breakfast, allergies)
• Segmentation - VIP guests (3+ stays), business travellers, families with children
• Personalised offers - automatic email "Welcome back, here's 10% off for you"
• Birthday campaigns - greeting + discount voucher
• Retention reports - what % of guests return, average time between stays

Worthwhile if you want to build a loyal guest base and reduce dependence on new guests (a returning guest costs ~5× less than acquiring a new one through marketing).

Invoices to guests are always issued by you as the operator - not Ubytora. In all plans, a PDF payment receipt is created automatically after each online payment - the guest receives it by email and you'll find it in the admin panel for download. Premium additionally integrates with accounting software (SuperFaktúra or iDoklad), so a proper invoice is created automatically after each payment directly in your accounting system. Guest payments go directly to your Stripe account and tax obligations to guests are entirely yours.

All data is stored on servers in the European Union - in compliance with GDPR. Communication between browser and server is always encrypted (HTTPS). The most sensitive data - identity document photos from digital check-in and the access keys to your accounting system - is additionally encrypted separately (AES-256-GCM), so it stays unreadable even to someone with access to the storage. We never store passwords, only an irreversible hash of them.

Database backups run automatically every day. Daily backups are kept for 30 days and monthly backups for 6 months.

We guarantee platform availability of 99.5% per month (Terms of Use, clause 8). In the event of a serious server failure we restore from backup - a procedure we have tested, with a target recovery time of 24 hours.

Yes, anytime. In the admin panel you can:

• Export booking list to CSV/Excel (Standard+)
• Export guest database with contacts and history (Premium)
• GDPR requests - for a guest's data deletion or export request, click "Export guest data" / "Delete guest data". Ubytora automatically processes the request within the GDPR deadline (30 days).

When you cancel your subscription you have 60 days to export all data before permanent deletion.

Áno, od plánu Standard. Údaje sa zbierajú cez digitálny check-in - hosť ich vyplní online pred príchodom, takže ich nemusíte prepisovať z papiera.

V Prehľady → Kniha ubytovaných si vyberiete obdobie a uvidíte zoznam ubytovaných s filtrom „len cudzinci" alebo podľa konkrétneho štátu. Odtiaľ viete stiahnuť:

• Excel alebo CSV - pre archív a účtovníka
• Hlásenie pre Ubyport (ČR) - súbor pre cudzineckú políciu
• Hlásenie pre MV SR (SK) - XML pre Evidenciu cudzincov

Súbor nahráte na portál úradu vy - podanie sa podpisuje elektronickým občianskym preukazom, takže ho za vás odoslať nemôžeme. Identifikátory zariadenia, ktoré vám úrad pridelil, zadáte raz v Nastaveniach.

Access to your data is limited to:

1. You and your users (multi-user from the Standard plan) - according to set roles
2. Ubytora technical team - only when you report a problem (e.g. "my booking isn't showing"). Every such access is logged and auditable.

We NEVER share data with third parties for marketing purposes and we never sell it. Your guests are your guests.

Part of the processing is handled for us by vetted suppliers (hosting and storage, payment processing, email and SMS delivery, protection against attacks). Each of them is bound by a data processing agreement and processes data solely on our instructions. You will find the full, current list including their registered offices in the Personal Data Processing Information document.

Yes. No commitment, no cancellation fee. In dashboard → Billing → "Cancel subscription". The website remains fully functional until the end of the paid period (e.g. if you cancel on the 15th with monthly billing, the website runs until end of month). After the period ends the website is automatically deactivated and you have 60 days to export your data.

No automatic renewal after cancellation - we will never charge you again.

Yes, anytime without penalty. In dashboard → Billing → "Change plan":

• Upgrade (e.g. Basic → Standard) takes effect immediately. You pay only the prorated amount to end of the current cycle. New features are available right away.
• Downgrade (e.g. Premium → Standard) takes effect from the next billing cycle. Until then you still have full access to the higher plan you've paid for.

On downgrade the system will alert you to which features you'll lose (e.g. > 15 rooms when moving to Basic).

After the paid period ends your website is switched off, but you keep read-only access to the admin panel for 60 days. During that time you can:

• Export all bookings (CSV/Excel)
• Download the guest database
• Download your invoices
• Save the photos and text from your website

No later than 60 days after cancellation all your data is irreversibly deleted from our systems. Backups cannot be edited, so records disappear from them gradually as the backups rotate - within 6 months at the latest. Backups serve only to restore service after a failure and are used for nothing else.

Your domain remains yours - you can redirect it anywhere. If you decide to come back within this period, we will restore your data.

All invoices are in dashboard → Billing → "Invoice history". Each invoice has a "Download PDF" button. You also receive an invoice automatically by email after each successful payment.

The invoice includes all required details under Slovak law (VAT, company ID, VAT number, supply date). If you need to update your billing details, do so in Settings → Billing details before your next payment.