Cancelling your subscription
What it is
You can cancel your subscription yourself in your account. There is no notice period and no phone call - two clicks are enough.
Why you need it
So that you do not pay for something you do not want. And so that you know what happens to your website and your data.
How to do it
- Log in to
ubytora.com. - In the left menu open Billing & plan.
- Scroll all the way down to the Cancel subscription section.
- Click Cancel subscription.
- In the window that opens, read the date until which the website will keep running and confirm with the Yes, cancel subscription button.
Money for a period already paid for is not refunded - instead the website runs until the end of the period you paid for.
What happens next
| When | What happens |
|---|---|
| Straight after cancelling | Nothing changes. The website and its administration keep working. |
| Until the end of the paid period | The website works normally, guests can book. |
| After the period ends | The website is switched off. You can still open the website administration, but only to read. |
| 60 days after it ends | The last chance to export. After that your operational data and guest details are irreversibly deleted. |
We keep the payment documents between you and us for 10 years as required by law, regardless of this deletion.
Important: export your data in time
Once the website is switched off you lose access to the website administration, and with it the ability to export your reservation list and guest contacts. Do it before the end of the paid period, while you still have access. Data export is a feature from the Standard plan up.
You can still refund payments already received from guests directly in your payment gateway account, which stays with you.
How to undo the cancellation
As long as the paid period has not run out, the cancellation can be taken back:
- Open Billing & plan.
- At the bottom click Reactivate subscription.
- Confirm with the Yes, reactivate subscription button.
The subscription then continues normally from the next period.
The 30-day money-back guarantee
If within 30 days of your first payment you find that Ubytora is not for you, we will refund the whole subscription amount - no questions asked. Just write to us.
The guarantee does not cover a completed migration of an existing website (€299), because that is one-off work carried out at your request. The subscription is refunded in that case too.
Deleting your whole account
Cancelling your subscription and deleting your account are two different things. The account can be deleted in Settings → GDPR & data → Delete my account, but you have to cancel the subscription first - otherwise the system will not allow the deletion and offers you a link to Billing.
Common problems
I cancelled my subscription and the website is still running. That is how it should be. The website works until the end of the paid period - you can see the exact date in the bar on the Billing page.
I do not want to cancel, I just need a cheaper plan. Move to a lower plan, see Changing your plan. The website keeps running.
I want to come back after a longer break. If no more than 60 days have passed since it ended, write to us - the data may still exist. After 60 days it is irreversibly deleted and you would have to start again.
I cancelled by mistake. Undo it with the Reactivate subscription button as described above.