Housekeeping and issues

What it is

The Housekeeping screen in the website administration. It shows you the status of every physical room and the issues that have been reported.

It is part of the Premium plan.

Why you need it

So that reception knows which room can be given to a guest, and so that an issue does not get lost in word of mouth. A cleaner has it on their phone and reports a fault with one click, photo included.

This does NOT affect availability on the website

The most important thing on the whole screen.

A room status - not even "Out of service" - does not reduce the number of free rooms on the website. It is an operational record for you and your staff, nothing more.

When you really want to close dates to guests, create a block in the reservations calendar - see Calendar and blocking. That applies to the whole room type.

The first setup

Housekeeping works with individual rooms - for example 201, 202. You enter them once:

1. In the left menu open Housekeeping.
2. Choose the Room type, enter the First number and How many rooms.
3. Click Create rooms.

A faster route: the Create from price list button creates the rooms from the quantities you already entered on the room types.

Later, when you add or remove rooms, use Match the price list. The system adds the missing ones and removes the surplus. Only empty rooms with no open issue can be removed - occupied and faulty ones are kept and it tells you so.

Room statuses

You change the status by clicking the room and choosing an action: Check guest in, Needs cleaning, Cleaned, To inspect, Out of service.

What switches on its own

• On the guest's arrival day the assigned room switches to Occupied.
• On the departure day it switches to To clean.

The automation only applies to rooms you have assigned to a reservation. You do the assigning in the reservation detail in the Specific room block and it is voluntary - without it the module works as a simple list of rooms with statuses.

The automation will not overwrite a manual change. When a cleaner marks a room as cleaned, it stays that way.

Issues

How to report one

1. Click Report an issue.
2. Choose Which room, or Shared areas.
3. Write What is broken - for example "bedside lamp does not work".
4. Add Details and optionally a Photo.
5. Click Send.

How to deal with an issue

An issue has three states: Reported, In progress, Resolved. You move it along with the Start working on it and Resolved buttons.

An open issue stays visible on the room until somebody resolves it.

An issue can be deleted by whoever reported it, or by the owner.

The Show resolved button lets you see the closed ones too.

Resolving an issue does not make the room available

When you have put a room Out of service, resolving the issue does not bring it back. You have to switch the status yourself - this is deliberate, so that a room does not reach a guest before you have checked it.

Change history

In the Change history block you can see who changed which room's status and when. Changes made by the system are marked as Automatic.

Filters

The Filter by room type field shows you just one type.

Common problems

The Housekeeping item has a padlock. It is part of the Premium plan.

I marked a room Out of service and a guest bought it anyway. That is how it works. A room status does not affect the website. To close dates use a block in the calendar.

The rooms do not switch by themselves. You do not have specific rooms assigned to reservations. The assigning is done in the reservation detail in the Specific room block.

Matching the price list did not remove any rooms. They are occupied or have an open issue. The system tells you how many it kept.

I moved a guest to a different room type and their assignment disappeared. That is how it is - a move clears the assigned physical room. Assign it again.

My staff report issues to me verbally. Give them access to the website administration with the cleaner role - see Team members and roles.