Website settings - contact, times and documents
What it is
The Settings screen in the website administration. It is where you set everything about running your property - contact, check-in and check-out times, fees, cancellation terms and legal documents.
The screen is divided into sections, which you switch between in the left column.
Changes only take effect on the website after saving. The bottom bar tells you when you have unsaved changes.
Contact and location
These details are shown to guests in the Contact section, in the website footer and in confirmation e-mails. It is worth having them accurate.
- Fill in the Phone, Contact e-mail and Address.
- Optionally add the GPS coordinates. A pin appears on the map in the Contact section. You find the coordinates by right-clicking in Google Maps.
- In the Social networks block fill in the ones you use. They appear in the footer and when sharing.
- Save.
You can leave the Custom Google Maps API key field empty - we will use ours.
Check-in and check-out
Times
Fill in Check-in from and Check-out until. Guests see them when booking, in the confirmation and in the Contact section.
Length of stay
The Minimum and Maximum number of nights a guest can book at once.
More precise rules - a different minimum during a season, permitted arrival days
- are part of the Standard plan and are set in Pricing, see Seasonal prices, discounts and restrictions.
Booking window
How early and how late in advance guests can book with you:
- Book at the earliest - how many days ahead booking can start.
- Book at the latest - how many days before arrival it is still possible to book.
Special rules
Free text shown to the guest when booking. For example "Check-in only until 20:00" or "No check-in on Sundays".
Digital check-in
In the same section. There are details in the article Digital check-in.
The other sections
These are described in separate articles:
| Section | Article |
|---|---|
| Accommodation fee, VAT | Accommodation fee and VAT |
| Cancellation terms, Payment methods | Guest payments and refunds |
| Live chat, Email address | Live chat and your own email address |
| Guest reviews | Guest reviews |
Automatic emails
In the settings you will also find Automatic emails. They are part of the Standard plan and above:
| When it goes out | |
|---|---|
| Reminder before arrival | The set number of days before the stay |
| Thank-you after checkout | The set number of days after departure |
For each one you choose how many days before or after the stay it should be sent.
Domain and theme
This section is mainly informational. It shows you the status of your website address:
| Step | What it means |
|---|---|
| DNS record | The address is pointed at us |
| SSL certificate | We are issuing a secure certificate, usually within a few minutes |
| Website live | Once the certificate is issued the website is publicly available |
Changing the address, billing and your plan are handled on the portalubytora.com, not here. There are details in the article
Your website address.
The Edit appearance button takes you to the Content & design section, where you change colors, typeface and template - see Website appearance.
Legal documents
You have four templates ready:
- Terms and conditions
- Privacy policy (GDPR)
- Cookie policy
- Complaints procedure
The guest agrees to them when booking.
How to fill them in
- In the Legal documents section click Edit next to a document.
- The text contains highlighted fields in square brackets. Fill them in with your details - company name, company ID, registered office, contact e-mail.
- Click Save document.
You see the document's state as a label: Sample template (not filled in) or Filled in.
The Reset to template button restores the original template text.
Have a lawyer review it before publishing
We tell you this on the screen itself too, and we mean it. The templates are a starting point, not a finished bespoke document.
Pausing the website
On the Overview screen there is a Public website block:
- Pause website - guests do not see the public part. You as the owner or manager still do.
- Publish again - brings the website back.
This is used during a refurbishment or out of season. It is not a subscription cancellation - that is done on the portal.
Common problems
I changed a detail and the website shows the old one. Check that you clicked Save changes. The bottom bar warns you about unsaved changes.
The map in the Contact section does not appear. You need the GPS coordinates filled in.
I cannot see one of the settings sections. Either it is part of a higher plan, or you do not have a role with access to settings. Settings are managed by the owner and the manager.
I cannot save anything. If the subscription is paused, the website administration is in read-only mode. Restore it on the portal.
My legal documents are empty. They are filled with a sample template. Open them and fill in the fields in square brackets.
I paused the website and I can still see it. You as the owner keep seeing it. Check in a private window or on another device.