Changing your plan and billing period
What it is
You can change your plan and your billing period yourself in your account, at any time. You do not have to write to us or cancel anything.
Why you need it
You need to move to a higher plan when you have run out of rooms or photo storage, or when you want a feature your plan does not have. You can go back to a lower plan when you find you are not using what you are paying for.
Important: when the change takes effect
This is the most common source of misunderstandings, so here it is in short first:
- Moving to a higher plan takes effect immediately. You only pay the proportional part for the rest of the period you have already paid for, not the full price again.
- Moving to a lower plan takes effect from the next billing period. Until then you have your original plan with all its features and nothing is charged now.
- Moving from monthly to yearly billing counts as moving to a higher plan - it takes effect immediately.
- Moving from yearly to monthly billing counts as moving to a lower plan - it takes effect from the next period.
How to do it
- Log in to
ubytora.com. - In the left menu open Billing & plan.
- In the plans section switch at the top between paying Monthly or Yearly.
- Next to the plan you want to move to, click the button - it will say either Upgrade to ... or Downgrade to ....
- A window opens with a breakdown:
- When moving to a higher plan you see the exact amount we will charge your card now. You have to tick the consent and click Place binding order and pay.
- When moving to a lower plan you see the date from which the new plan will apply. You confirm with the Confirm change button.
- Done. If you scheduled a move to a lower plan, a bar appears at the top of the page with the date from which the change applies.
How to cancel a scheduled change
As long as a scheduled change has not taken effect, you can call it off:
- Open Billing & plan.
- In the bar at the top click Cancel change.
Your original plan then continues without interruption.
Common problems
The system warns me that I have more photos than the new plan allows. When moving to a lower plan a warning appears telling you how much space you are using and what the new plan's limit is. The change can be completed - existing photos stay visible, but you will not be able to upload new ones until you free up space.
I want to change my plan, but the button opens a "Change already scheduled" window. You already have another change scheduled. First cancel it in that window with the Cancel scheduled change button, then choose your plan again.
Why do I pay immediately when moving to a higher plan? You get the higher plan straight away with all its features, so the difference in price is charged straight away too. You see the exact amount before confirming - nothing is ever charged that you have not seen beforehand.
I get a message about my account's payment setup. If the system tells you your account has no active payment setup, it means you have not finished the setup guide. Finish it, or write to us.
I need more than Premium offers. Write to us through the contact form - we handle that individually on the Custom plan.