Promo codes (discount coupons)
What it is
The Promo codes screen in the website administration. It is where you create
a discount coupon - for example SUMMER2026. The guest enters it when completing
a reservation and the system recalculates the price automatically.
It is part of the Standard plan and above.
Why you need it
For promotions, seasonal discounts, partnerships and loyalty discounts for regular guests. You can offer a discount to one particular person without changing your pricing.
How to create a code
- In the left menu open Promo codes.
- Click Add code.
- Fill in the Code - for example
SUMMER2026. This is what the guest enters. - Choose the Discount type:
- Percentage (%) - for example 10 % off the price
- Fixed amount (€) - for example €20 off
- Enter the discount value.
- In the Applies to field choose Whole order or a specific room.
- Set the limits (all of them are optional):
| Field | What it is for |
|---|---|
| Valid from / until | The period when the code works |
| Max. number of uses | How many times it can be used in total. Empty = unlimited. |
| Minimum order amount (€) | The code applies only above this amount |
| Minimum number of nights | The code applies only to a longer stay |
- Turn on the Active toggle.
- Click Save code.
Code states
In the list you see each code's state:
| State | What it means |
|---|---|
| Active | It works, guests can use it |
| Scheduled | Its validity has not started yet |
| Expired | Its validity has run out |
| Paused | You turned the Active toggle off |
The filter above the list lets you show just one state, and the Search code field finds a particular coupon.
How many times a code has been used
In the used column you see the number of uses and the limit, if you set one. That tells you whether the promotion is working.
Copying a code
Next to each code there is a Copy code button. It is handy when you are sending it to a guest by e-mail or putting it in a social media post.
Linking with a pop-up
You can offer a code directly on the website through a pop-up window or a banner
- see Pop-up windows and promo banners. There you pick from the list of your active codes.
Common problems
The Promo codes item has a padlock. It is part of the Standard plan.
The code does not work for a guest. Go through these in order:
- Is the code Active?
- Is today's date within the validity range?
- Has the number of uses run out?
- Does the reservation meet the minimum amount and minimum number of nights?
- If the code applies to only one room, is the guest booking that one?
The code applied but the discount is smaller than I expected. A percentage discount is calculated from the price after seasonal adjustments and the long-stay discount, not from the list price.
I do not have the code available for a pop-up. Only active codes can be selected for a pop-up.
I want to withdraw a code. You do not have to delete it - just turn the Active toggle off. It stays with you together with its usage history.