Fiscal cash register (eKasa)
What it is
The Fiscal cash register section on the Documents screen in the website administration.
When you take cash, the law requires you to give the guest a receipt from a cash register. This connection issues it automatically.
It is available on all plans including Basic - it is a legal obligation, not a premium extra.
Why you need it
So that you do not have to key the receipt into the register separately. When you record a cash payment on a reservation, the receipt is issued by itself.
This is not an accounting system
Do not mix the two up. They are two different things and you can have both at once:
| Fiscal cash register | Accounting system | |
|---|---|---|
| What it issues | A cash register receipt | An invoice |
| When | On a cash payment | After a booking is paid |
| Plan | all | Premium |
The accounting system is described in the article Documents and connecting an accounting system.
Which register we support
Currently eKasa (Verteco).
How to set it up
- In the left menu open Documents.
- Scroll down to the Fiscal cash register section.
- In the Cash register field choose your register.
- Log in to your cash register account and open Settings - API keys. Generate a key there. You have a link to that page right in our section under the Open cash register settings button.
- Copy the key into the Cash register API key field.
- Click Save.
- Click Test connection. The status should change to Connected.
- Turn on Issue receipts automatically.
The key is stored encrypted with us. You do not have to enter it again when making later changes - only fill the field in when you are changing the key.
Live and test keys
- A live key starts with
sk_live_ - A test key starts with
sk_test_
The Test environment toggle means the receipts are real, but they are created in the test agenda of the Financial Administration.
Switch it back before going live. Otherwise your receipts will not be valid.
Sending the receipt to the guest
The Email the receipt to the guest toggle sends the cash register receipt to the guest.
This applies only to the cash register receipt. By law a corrective receipt has to be issued on paper - you have to hand that one to the guest printed.
Printing the receipt
We do not print receipts. Printing is started by your cash register, not by our system.
For a receipt to actually come out of the printer you need:
- a printer set up in your cash register account (Settings - Printer),
- its page open at the moment the receipt is created.
If you have the guest's e-mail, we send the receipt there and no printing is needed. A paper receipt is only required when you have no e-mail for the guest.
When receipts stop being issued
After a paper receipt the cash register waits for you to confirm that the original really came out of the printer. Until you confirm it, no further paper receipt is issued.
Normally the cash register confirms this itself while printing. When that does not happen (for example its page was closed), unblock it like this:
- in the Fiscal cash register section click Receipts stopped being issued? to see the receipts that are waiting,
- or open the reservation the receipt belongs to.
Each receipt has a Confirm printing button. Only confirm it once you really have the receipt printed - you are confirming the guest got the original.
This never affects electronic receipts, they cannot get stuck.
Connection statuses
| Status | Meaning |
|---|---|
| Connected | The details are verified, receipts will be issued |
| Not connected | The details were not verified. Click Test connection. |
| Off | You have automatic issuing switched off |
Common problems
I cannot see the Fiscal cash register section. It is on the Documents screen, not in the left menu. Scroll further down it.
The connection test fails. Check that you copied the whole key with no
spaces, and that you are not mixing up the live and test keys. A live key starts
with sk_live_.
Receipts are created but they are not valid. You have the Test environment switched on. Turn it off and use the live key.
The receipt was not issued. Check that Issue receipts automatically is on and that the status is Connected.
The receipt was created but it did not print. Printing is started by the cash register, not by us. Check that a printer is set up in its account and that its page is open.
Receipts stopped being issued. A receipt is most likely waiting for print confirmation. See the When receipts stop being issued section above.
A guest wants a corrective receipt by e-mail. That is not possible - the law requires paper. Print it for them.
The system says the encryption key is missing. That is an obstacle on our side, not a fault in your details. Get in touch with us through support on the portal.