Guest reviews
What it is
The Reviews screen in the website administration. It is where you approve guest reviews and choose which ones appear on the website.
It is part of the Standard plan and above.
Why you need it
A guest who is hesitating decides on the basis of what others write. Reviews increase both trust and the website's position in search.
The rating also counts towards your card in the catalog on ubytora.com - see
The accommodation catalog.
How a guest reaches the form
Automatically. After they leave we send them an e-mail with a link to a short review form.
You switch it on in Settings:
- In the left menu open Settings.
- Find the guest reviews block.
- Turn on the request for reviews.
- In the field for when to send the invite, enter how many days after departure the e-mail should go out.
- Save.
How to deal with a review
- In the left menu open Reviews.
- A new review has the Pending status.
- Read it and click Approve or Reject.
A rejected review does not appear on the website. It does, however, stay saved with you.
How to get a review onto the website
Approving is not enough. The Show on website toggle marks the reviews you want on the home page. They get an On website label.
The Reviews section appears on the website only once at least one is marked this way.
What you see at the top of the screen
| Figure | Meaning |
|---|---|
| Average rating | The average across all reviews |
| Awaiting approval | How many new ones are waiting for your decision |
| Shown on website | How many you picked for the home page |
Filters
All, Pending, Approved, Rejected. For working through them switch on Pending - that is your queue.
Deleting a review
Deletion is permanent and cannot be undone.
A recommendation: reject rather than delete. A rejected review does not appear on the website and you keep the record.
Common problems
The Reviews item has a padlock. It is part of the Standard plan and above.
Guests are not getting the invite. Check in Settings that requesting reviews is switched on, and how many days after departure the invite is sent.
I approved a review and it is not on the website. Approving is not enough - turn on Show on website for it.
The Reviews section is missing from the website. You do not have a single review marked as shown on the website. Also check Content & design → Homepage sections to see whether the section is switched on.
The rating in the catalog does not look right to me. It is calculated from published reviews. Rejected and unpublished ones do not count.
I got an unfair review. Reject it. You do not have to delete it.